At Roba Folctha, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help with easy returns and refunds.
Returns
- You may return products within 7 days of delivery.
- Items must be unused, unworn, unwashed, and with all original tags & packaging intact.
- Certain products such as innerwear, accessories, and clearance items may not be eligible for returns due to hygiene and safety reasons.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
Exchanges
If you need to exchange an item for a different size or color, you may request an exchange within 7 days of delivery (subject to stock availability).
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Non-Returnable Items
- Products purchased on sale/discount may not be eligible for return or exchange unless they are damaged or defective.
- Personalized/customized orders cannot be returned.
Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us immediately with order details and images. We will arrange a replacement or full refund at no extra cost.
How to Initiate a Return
Contact us at 📧info@robafolctha.com or 📞 +91 – 9983652100 within the return window.
Provide your order number and reason for return.
We will guide you through the return pickup or shipping process.